Help

Here we are gonna show you a few questions and answers that will hopefully clear up any questions you may have concerning the way we work and use policies.

If you need further information regarding anything to do with our products or website, do not hesitate to contact us from the contact section or by calling our customer services phone number (+34) 965 590 334.


                      
Do I need to register to buy at lamieleria.com?
                     
Yes. But relax, the registration is just so we know where we need to send it and to who. Optionally you can tell us more about you so we can have a clearer idea about who buy from us and their concerns. With this information you will help us to improve our services.

                  

                      
How can I register at lamieleria.com?
                     
On the top right side of the website, you will find a link called “My account”. Click it and fill the form. Easy right? Now you can take advantage of the benefits of being registered at lamieleria.com

                  

                      
Advantages of registering at lamieleria.com
                     
Registering at lamieleria.com will allow you to:



Track your online order
Check your order history
Make new purchases much faster
Receive, if desired, deals from lamieleria.com

Also, your registration will allow us to have a clearer idea about the customer profile that buys at lamieleria.com, so we can improve our services.

                  

                      
Can I change my registration details?
                     
Clicking on the link “My Account” in the address bar, will take you into your profile where you will able to modify any details wich will be automatically updated on our database.

                  

                      
How can I buy at lamieleria.com?
                     
Explained in 30 seconds

If you want a graphical and funny explanation that briefly explains the process click here.

                  

                      
Can I buy later? Once I thought about it better.
                     
Yes.

If you don´t want to finish the process of buying at this time and prefer to think about it first, lamieleria.com lets you save your order, along with the personalized features that you choosed, so you can buy it later. Obviously you will need to be logged in for that. So next time that you log into your account you will be able to see that the products will be at the trolley ready to buy.

                  

                      
Is there a minimum order?
                     
No, at lamieleria.com you can order any product that you want, independently from the final price, but for those orders that the total value will be below 30€, there will be a charge of 3€.

                  

                      
How do I know how is my order?
                     
If you log in into your account, there is a section that says “View my orders” in which your order may indicate:



New order: Waiting to be processed.
Order on hold: Awaiting bank transfer.
Order being processed: The customer will have to wait until production is completed.
Order on its way: Shipping in 24h by a transport agency. At the time the order leaves our store, you will receive an e-mail to your account, telling you the tracking number.


                  

                      
Payment methods
                     
lamieleria.com offers two payment methods:



PayPal, debit or credit card (Recommended way)
Bank transfer

For more details, see our Payment and Shipping information section.

                  

                      
I can´t find what I´m looking for. Can I make a personalized order?
                     
Got something on your head and cannot find it in our range of products? Don´t worry, it´s normal. We have tried to limitate our range of products so we don´t make our clients confused, but we are open to all type of indecent propositions: tell us what you are looking for by e-mail at info@lamieleria.com. And in a few days we will contact you to give you a quote.

                  

                      
I want to give a gift to someone, how can I do it?
                     
It is very easy with our “send anywhere” option.
Make the normal process. When validating the shipping address you can modify where to send the order, so you can receive the bill to your address and the gift to the address indicated.
Also, if you wish, you can choose the text for the gift card that we will send with the gift.
This time you have no excuse. You got it very easy to be original!

                  

                      
How does lamieleria.com ensures privacy and confidentiality of my private details?
                     
At lamieleria.com we ensure the confidentiality of the data you give us in the registration and purchasing process, for that we have a secure server. When a costumer registers at our secure server or makes an order, his personal data, address and any data related to payment, are incorporated to our database, used solely to process your order and send you offers that may be of interest to you if you authorize us to do so.
lamieleria.com ensures confidentiality of data provided by our customers, and guarantees that under no circumstances will be passed to third parties unless you authorize us to do so. If you want to unsubscribe from our database click here.
For more information visit our Privacy section.

                  

                      
Is lamieleria.com a safe place to buy?
                     
Absolutely. Due to the payment ways used at lamieleria.com, we don´t use any personal financial data (Bank account number, credit card number, etc…) directly from our customers, making payments at lamieleria.com very safe to do.
All card purchases are handled by PayPal, the largest platform for secure payments via internet, which provides a full guarantee of payment management.

                  

                      
What is the price of sending an order?
                     
Due to the difference in size and weight between our products, costs vary according to the products chosen. You will see the cost when you place an order.
lamieleria.com bears all shipping costs to anywhere in Spain (Mainland) on orders over 97€.
lamieleria.com shipments are made by transport agency with a 24 hours service.
For more detailed information about our shipping policy click here

                  

                      
Where distributes lamieleria.com?
                     
At lamieleria.com we work with various leading transportation agencies in the field of courier, so we can ship orders anywhere in the world.
To receive an order outside of mainland Spain, you will need to check the price.

                  

                      
How long does it take to get my order?
                     
lamieleria.com promises to deliver orders within less than 3 working days** after receiving payment.
In case of delay for reasons beyond our control, lamieleria.com would not be held responsible.
** The offer is limited to existing stocks.

                  

                      
What if I am not at home at the time of delivery?
                     
If you are not available at the time of delivery, the courier will leave a notice and will contact you to arrange a new delivery time.